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AT&T Mark the Spot

AT&T Mark the Spot
  • #: 4864
  • Price: free ($0.00) In Apple Store
  • Category: Utilities
  • Updated: 2016-10-24
  • Current Version: 6.0.5
  • 6.0.5
  • Size: 1.80 MB
  • Language: English
  • Seller: AT&T Services, Inc.
  • Requirements: Compatible with iPhone, iPod touch, and iPad. Requires iOS 3.0 or later
  • © 2010 AT&T Intellectual Property, Inc.
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Description

AT&T Mark the Spot is an application that allows AT&T to collect information on its customers network experiences and the performance of their devices and provide updates on enhancements to the AT&T network, addressing users Mark the Spot submissions

Features

- Simplicity of operation

- Submit a report of call, data, or SMS problems

- Push notification support - Receive updates on network enhancements from AT&T for issues that customer has submitted (when these news items become available)

- Submit a real time report capturing local GPS coordinates at time and place of event, or

- Submit a report after the fact when a customer is not at the place where the event occurred

- Submit optional additional comments about an event

- View nearby and user searchable AT&T Wi-Fi locations, including driving directions

- Sign up to receive news on upcoming and completed network updates related to submitted Mark the Spot reports (when these news items become available)

AT&T is committed to providing its customers with the best network experience possible.

To view the End User License Agreement for AT&T Mark the Spot click here: www.wireless.att.com/learn/articles-resources/wireless-legal-features.jsp

What's New in Version 6.0.5

The latest iOS version of Mark the Spot has integrated a way to collect mobile calls! When you get a mobile robocall or unwanted spam call, simply select that option from the front page, copy the number from your recent calls, and paste the number into the comments field.

iPhone Screenshots

AT&T Mark the Spot iPhone Screenshot 1
AT&T Mark the Spot iPhone Screenshot 2
AT&T Mark the Spot iPhone Screenshot 3
AT&T Mark the Spot iPhone Screenshot 4

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Customer reviews

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Rated 0/5 based on 3 customer reviews.

 

0/5 stars

WTF

:
Dosen't work. And never has.....
I have been reporting for over a year, several times a week, still the dame crappy service. I think it's even worse now.

0/5 stars

User interface in terrible, what else should you expect from a company with such terrible GSM covera

:
The app is poorly designed, difficult to use. May be designed in order to limit negative feedback on poor wireless service by AT&T and/or designed by people that have no understanding of what good design concepts are. Spinning menus with no clear navigation metaphor. Very sad representation of abilities of USA technology companies.

0/5 stars

Convenient App, but A&TT doesn't really use the info logged

:
This App is pretty well-designed and it's quite easy to quickly file a report on a service problem. That's good, because since purchasing a new iPhone 4 in July, I've been experiencing a rise in dropped calls and a bigger rise in instances of very slow data service on AT&T. The 3G network has become all but useless for video streaming of any kind (which used to work).

I try to log every problem call with this App. However, when I call AT&T tech support, the company has no record of reports I've filed using the App, only records of reports that I've personally filed by phone. This means that AT&T cannot troubleshoot problems in my calling area or link problems to my phone! What good is the App if the information isn't getting to telephone support technicians?

Worse, the first couple of AT&T phone techs that I spoke to about this tried to tell me that "Mark the Spot" was an Apple App and that I needed to talk to Apple about connectivity problems. I finally was able to speak to a senior-level AT&T technician who has been tracking my case, but he's offered no info on what AT&T does with the "Mark the Spot" logs and problems (if anything). This all makes it seem like the "Mark the Spot" App is nothing but a diversionary marketing ploy.

AT&T needs to:
1. Link the data in this App to customer records that support technicians can see and use.
2. Maintain a copy of the log inside the App, so that customers can refer to their own reports.
3. Map all reports filed for customers and technicians to review.
4. Add a problem category for poor quality voice calls -- when callers can't hear you or only here every other word.

THis App has enormous potential, but it actually has to dos something to fulfill that potential. Right now, it's a big failure.

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The information may be outdated (2017-03-06 15:06:50). For actual information go to iTunes

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